Gops has posted his horrifying experience with KPN travels and their sheer disgrace towards the customers.
I have already posted about my horrifying experience. There was one more, sometime back which I skipped unintentionally. I had booked tickets to Salem from Bangalore in 11:00 pm Thiruchengode bus. I was particular about this bus, since it reached Salem at the time I wanted to land there.
After reaching KPN office at Bommanahalli and waiting more than the slated time, the staff announced that the bus has arrived mentioning its registration number. When I reached the designated bus, I was told by the cleaner that bus is not heading for Thirchengode. A little later one of staff told me that the original bus has broken down and there is no alternate bus. Since I had booked only till Salem, they will put in some bus which goes via Salem. Imagine this situation in middle of the night with dependents by your side.
After waiting for a while in the pavements, I was given two seats in another VOLVO bus. All my plans got disrupted and managed to reach Salem with this horrifying incident running back on my mind all the time.
Hope Gops would succeed in teaching a lesson to KPN through customer redressal forum.