Monday, June 18, 2007

Aquaguard: Chase for invoice begins

When I see my referring links on my blog stats, many of them are from google with search query "aquagaurd" (notice there is a mis-spell over there). So taking a suo-motto cognizance of the visit trend I have decided to document the horrible experiences a customer goes through after purchasing the noble water purifier (aha, see my frustration).

The honest intention of the aquaguard related posts on this blog is to educate the intelligent net-savy customers about the horrible services offered by the aquaguard people. Nothing more and nothing less.

So the first chase begins here.

When you buy a water purifier from the "well-informed" (read it sarcastic) sales rep from Aquaguard, little will be known to you about their invoice process. At the completion of the sale, the happy sales rep will handover a slip stating that you had paid on the delivery of the device. It is not an invoice or a bill stating that you had bought the product. The sales rep will promptly inform you that you will get an invoice within 15 days by mail.

That 15 day deadline will never happen. I have bought the product about 4 months back and still haven't received any invoice.

One more thing that you will not know is that the sales rep from whom you have bought the device, would have done either of one these in the following few weeks

1. Changed his mobile number, so that you cannot reach him
2. Changed his job
3. Changed his department with in aquaguard

In my case, it was option 3. I am chasing them through their customer care and every time they tell me the same crappy story. They ask me my mailing address and receipt number, stating that the invoice will be delivered in 2 days. Again nothing happens.

This is not an one off case. My friend has ended up calling them more than 100 times to get the invoice. Many more are in the process. Some are blissful enough with out caring that they require a legitimate invoice some time later when their device starts mall-functioning.

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