I have a couple of posts on the KPN monopoly practices and their callous attitude towards customer and their comfort.
KPN monopoly rant
There was a situation where there seems to be no end to this.
Finally, there is some competition in this area now.
Both these guys are conglomerates with long time service in handling parcels. They have started their tour operations recently.
A refreshing change to a normal whining travel. Their buses are brand new and all are air conditioned. Secondly their charges are very fair and way cheaper than KPN volvo charges. More importantly they have decent facilities at their depots and depart in time.
Time for KPN to change or perish.